When purchasing high-value items through Hoobuy, we understand the importance of ensuring the safety and security of your investments. That's why we offer comprehensive insurance services and a straightforward claims process to protect your valuable purchases.

Insurance Coverage

Hoobuy provides insurance coverage for high-value items, including but not limited to electronics, jewelry, luxury goods, and other valuables. Our insurance plan covers the following scenarios:

• Damage during transit
• Theft or loss while in transit
• Misdelivery or delivery to the wrong address

Our insurance is designed to give you peace of mind, knowing that your items are protected from the moment they leave the seller until they arrive at your doorstep.

How to Opt for Insurance

When placing an order on Hoobuy, you can opt for our insurance service by selecting the insurance option during the checkout process. The cost of insurance is calculated based on the value of the item and the coverage level you choose.

Filing a Claim

In the unfortunate event that your item is damaged, lost, or misdelivered, you can file a claim with Hoobuy by following these steps:

1. Contact Customer Support: Reach out to Hoobuy's customer support team within 48 hours of receiving your package (or noticing the issue) to report the problem.
2. Provide Documentation: Submit all necessary documentation, including:
   • Photos of the damaged item (if applicable)
   • Proof of purchase
   • Shipping and tracking information
3. Review and Processing: Our claims team will review your case and verify the details. This process typically takes 5-7 business days.
4. Resolution: Once your claim is approved, you will receive compensation in the form of a refund, replacement, or repair, depending on the circumstances and your preference.

Important Notes

Please note the following when filing a claim:

• Claims must be filed within 48 hours of receiving the package or discovering the issue.
• Negligence or misuse of the item is not covered by our insurance.
• Compensation is limited to the insured value of the item.

At Hoobuy, we are committed to providing a seamless and secure shopping experience for our customers. Our insurance service and claims process are designed to ensure that your high-value purchases are handled with the utmost care and professionalism. If you have any questions or need assistance, our customer support team is always here to help.